Common questions and answers for
HelperOS allows helpers to connect with people needing help locally.
As the world prevents the hospitals from overcrowding, we have displaced hard working individuals & families who are now in danger of starvation.
HelperOS helps people to get groceries and comfort faster than anything available to date by matching help with helpers.
When dealing with other people you meet on this site consider safety first and use caution in all interactions with other users. Protect your personal information. Do not invite people to meet unless you trust them. Tell friends and family about your plans. Report all suspicious and offensive behavior here.
Please remember, YOU ARE SOLELY RESPONSIBLE FOR YOUR INTERACTIONS WITH OTHER USERS.
Please do not enter the home. Stay at least 6ft
(2m away). Shopping and in-delivery,
don’t socialize.
If you take care of yourself and all ever
changing precautions, you can help more
people. Practice love towards other and
yourself included.
Practice safety and use common
sense. If the person you are helping is
unreasonable, don’t help them and let
us know.
Please go to a familiar neighbourhood. Don’t
risk yourself by going somewhere where you
don’t know or feel uncomfortable.
It’s a difficult time for you and we get it, but its a difficult time for us all.
BE THANKFULSomeone has changed their direction to deliver you food and in good faith. Be courteous. Check your emails regularly once you submit help – needed.
GIVE BACKMaybe you know a friend that can also benefit from this service. Share, let us know how it went.
WHAT YOU NEEDAsk for what you need and not what you want.
SAFETY FIRSTPractice distancing, no hugs, no kisses – just a great wave is enough. Make it easy for the person delivering food at your home.
If you have any reason doubt the legitimacy of the person you have been matched, please let us know and we will investigate your case.
We do not provide rental assistance, some governments are making legislations to protect renters from eviction. Most of us will be fine.
B.C. government vows to protect renters facing eviction due to coronavirus
Due to all the urgent needs arising, we want you to deal with the case if you can. If you can’t, please let us know and we will investigate your concern and pass it to someone else.